Want to have a word with us?

We’re always improving, so if something’s gone wrong, we want to know. Please reach out and talk to us. We’ll listen.

When we receive your complaint, we will:

• acknowledge your complaint within 1 working day
• gather and evaluate information about your complaint
• respond to you within 3 working days.

We’re really confident we can get you to a happy place! But if for some strange reason we can’t agree on how to resolve things, you can contact Financial Services Complaints Limited. FSCL are an independent, not-for-profit, external dispute resolution scheme, approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they’ll help resolve the complaint. You can contact FSCL:

• by calling 0800 347 257
• by emailing complaints@fscl.org.nz
• through FSCL’s website: www.fscl.org.nz
• by writing to: FSCL PO Box 5967 WELLINGTON 6011